Shipping policy

At Renwick Inc, we aim to make every shopping experience simple, dependable, and enjoyable. This Shipping & Delivery Policy outlines how we prepare purchases, arrange transportation, communicate delivery updates, and assist customers with shipping-related matters.

Company Details

Business Name: Renwick Inc
Business Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States
Customer Service Email: info@renwicktoys.com
Contact Number: +1 (303) 617-5210

Where We Ship

Renwick Inc currently provides shipping services exclusively to addresses within the United States.

We do not currently offer international delivery. Orders submitted with destinations outside our available service area may be declined or canceled, with any payment collected returned to the original payment method.

Delivery eligibility is determined by the shipping address entered during checkout. Certain destinations may have limited delivery options depending on carrier accessibility.

Preparing Your Order

Our online collection features children's wooden toys, educational play products, imaginative role-play sets, and other creative play accessories designed to bring discovery and enjoyment into everyday activities.

Orders are generally prepared for shipment within 1–3 business days after payment authorization and order confirmation.

Our regular processing days are Monday through Friday, excluding recognized U.S. public holidays.

Order preparation includes reviewing purchase details, verifying product availability, selecting suitable packaging, and arranging pickup or delivery to the shipping provider.

During seasonal promotions, holidays, or unusually busy periods, preparation may require additional time.

Any product-specific preparation requirements or extended processing periods will be communicated when applicable.

Delivery Services

We work with established shipping providers, which may include USPS, UPS, FedEx, or other appropriate logistics services.

The carrier assigned to an order depends on factors such as package dimensions, shipment weight, destination, transportation availability, and service suitability.

Different items within the same purchase may occasionally be shipped in separate packages when necessary for fulfillment or safe transportation.

When multiple shipments are used, available tracking details will be provided for each shipment.

Shipping Fees & Free Delivery

Shipping costs, when applicable, are presented during checkout before the purchase is finalized.

We provide complimentary standard shipping for eligible U.S. orders totaling $68 or more.

Free shipping eligibility is based on the merchandise subtotal after promotional discounts have been applied, but before taxes and delivery fees.

Purchases below $68 will be charged the shipping amount displayed at checkout.

If faster shipping options are available, their additional costs will be disclosed before payment.

Any shipping promotion offered separately on our website will be subject to the terms communicated with that promotion.

Estimated Arrival Times

Delivery estimates may appear on the checkout page or in subsequent shipment notifications.

These estimates reflect anticipated carrier transit times and do not include the time required to process and prepare an order.

Transit periods may vary by geographic location, shipping service, carrier conditions, weather, and holiday schedules.

Unexpected transportation interruptions or operational circumstances may affect arrival dates.

Unless a specific delivery commitment has been expressly provided, displayed transit estimates should not be interpreted as guaranteed arrival dates.

Unexpected Fulfillment Delays

We make reasonable efforts to dispatch purchases within the timeframes communicated to customers.

If an order cannot be shipped within the originally stated period, we will contact the customer with an explanation and updated information when available.

Where applicable consumer protection regulations require it, customers will have the opportunity to accept a revised shipping date or cancel the delayed order for a prompt refund.

If fulfillment becomes impossible because of stock availability, transportation restrictions, or other operational issues, we may cancel the affected order and return the relevant payment.

Our goal is to communicate meaningful fulfillment changes without unnecessary delays.

Shipment Confirmation & Tracking

After an order leaves our fulfillment facility, we will send a shipping confirmation email when shipment information is available.

The confirmation may include the carrier name, tracking number, and a link to monitor the package's progress.

Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label has been created.

Customers should allow time for the initial carrier scan and subsequent tracking updates.

If tracking information appears inactive for an unusual period, customers may contact our support team for assistance.

Accurate Delivery Information

Customers should provide a complete and accurate delivery address when placing an order.

Important information includes:

  • Recipient's full name

  • Street address and applicable apartment or suite number

  • City, state, and ZIP code

  • Valid contact details when required for delivery

Incorrect or incomplete addresses may result in delays, failed delivery attempts, or packages being returned.

Customers who identify an address error should contact us promptly.

We will attempt to update the shipping information when operationally possible, but modifications cannot be guaranteed after an order has been transferred to the carrier.

If a shipment must be resent because the customer supplied an incorrect address, reasonable additional shipping charges may apply where permitted by law and disclosed to the customer.

Packaging & Product Protection

At Renwick Inc, packaging is selected with consideration for the construction, materials, and handling requirements of each product.

Our merchandise includes wooden toys, educational activities, pretend-play accessories, and other children's play products that may contain multiple components.

Depending on the item, orders may be packaged using protective paper, cushioning materials, corrugated boxes, internal dividers, or other suitable materials intended to reduce movement and transportation damage.

Products containing several pieces may be arranged or secured separately within the packaging.

Certain wooden products naturally display differences in grain pattern, shading, and surface appearance. These characteristics may be normal material variations rather than manufacturing defects, provided the product remains consistent with its description and applicable safety requirements.

Guidance for Children's Products

Our products are intended for children within the age ranges identified in the relevant product listings.

Before a product is used, parents and caregivers should review its recommended age range, warning labels, instructions, and any required assembly information.

Some playsets may include removable accessories or small components that are unsuitable for younger children.

Products containing small parts should not be provided to children below the stated minimum age.

Adult assistance or supervision may be necessary for certain activities, particularly those involving assembly, multiple loose pieces, or more complex play functions.

All shipping cartons, plastic wrapping, protective films, and packaging materials should be removed from the play area before use.

If an item appears damaged or contains potentially unsafe components, including sharp edges, loose fittings, or broken pieces, stop using the product and contact us for assistance.

These recommendations do not replace any applicable product-specific safety instructions or legally required warnings.

Missing Packages & Delivery Issues

We understand that delivery concerns can be frustrating and aim to assist customers in resolving them fairly.

If a package has not arrived within the expected timeframe, customers should first review the available tracking information and any delivery notices.

If additional assistance is needed, contact us with the order number and relevant shipment details.

When an order is marked as delivered but cannot be located, we may help review carrier tracking records and available delivery information.

Depending on the circumstances, additional investigation with the carrier may be necessary.

We will assess appropriate remedies in accordance with applicable law, the available evidence, and the circumstances of the shipment.

Items Arriving Damaged or Incomplete

If a delivered package contains damaged merchandise, defective components, or missing items, please contact our customer service team as soon as reasonably possible.

To assist with the review, customers should provide:

  • The order number associated with the purchase

  • A description of the damage or missing item

  • Photographs of the merchandise and packaging, where available

  • Details identifying any affected accessories or components

Customers are encouraged to retain the original packaging when practical while the issue is being reviewed.

Depending on the nature of the problem, a replacement, refund, or another appropriate solution may be available.

Resolution of damaged, defective, or incomplete orders will follow our Refund & Return Policy and relevant consumer protection requirements.

Modifying or Canceling Purchases

Customers who wish to change or cancel an order should submit their request before the shipment is dispatched whenever possible.

We will review requested modifications based on the current fulfillment status.

Address changes, product substitutions, and cancellations may not be possible once an order has entered the final shipping stage or has been collected by the carrier.

If the order has already shipped, applicable return procedures may be available under our Refund & Return Policy.

Nothing in this section limits cancellation or refund rights provided by applicable law.

Revisions to This Policy

Renwick Inc may revise this Shipping & Delivery Policy to reflect updates to carrier arrangements, delivery services, fulfillment operations, or applicable legal requirements.

Any revised version will be published on our website.

Updates will apply as permitted by applicable law and will not retroactively eliminate rights associated with previously completed purchases.

Contact Our Shipping Team

For assistance with delivery estimates, tracking updates, address corrections, or shipping concerns, please contact:

Renwick Inc
Email: info@renwicktoys.com
Phone: +1 (303) 617-5210
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)

Our team is available during regular support hours to assist with order and delivery inquiries.