Refund policy

At Renwick Inc, we want every purchase to bring confidence and enjoyment. We understand that circumstances sometimes change or that a product may not arrive as expected. This Returns & Refunds Policy describes the procedures, eligibility requirements, and available resolutions for merchandise purchased through our online store.

Our Business Information

Company Name: Renwick Inc
Business Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States
Customer Service Email: info@renwicktoys.com
Telephone: +1 (303) 617-5210

Products & Policy Scope

This Policy applies to qualifying merchandise purchased directly from the Renwick Inc website and shipped to customers within the United States.

Our collections primarily feature children's wooden toys, educational playsets, imaginative role-play products, interactive activities, and coordinating play accessories.

This Policy covers voluntary returns, refund requests, damaged merchandise, missing components, order discrepancies, and other eligible after-sales concerns.

Purchases made through third-party sellers are generally subject to the return procedures of the original seller.

Our 30-Day Return Window

Customers may submit an eligible return request within 30 calendar days from the date their order is delivered, unless a different return condition was clearly disclosed before purchase.

Requests made outside this period may not qualify under our standard change-of-mind return program.

The return window is intended to provide customers with a reasonable opportunity to examine their purchases and determine whether the products meet their expectations.

This timeframe does not restrict any rights provided by applicable law for merchandise that is defective, unsafe, incorrectly supplied, or materially different from its description.

Conditions for Standard Returns

To be considered for a standard return, merchandise should generally meet the following conditions:

• The item has not been used and remains in clean, original condition.

• All originally included accessories, pieces, and components are present.

• The product has not been altered or damaged through improper handling.

• Original packaging is included when reasonably available.

• The return request includes a valid order number or other acceptable proof of purchase.

Educational activities, puzzles, building sets, and similar products containing several pieces should be returned as complete sets.

Merchandise showing substantial wear, missing components, unauthorized modifications, or damage caused after delivery may be ineligible for a full refund under our standard voluntary return conditions.

These requirements do not override applicable consumer remedies involving products that were defective, unsafe, damaged, or incorrectly described when supplied.

Wooden Toys & Multi-Piece Playsets

Some of our merchandise incorporates natural wood, painted wooden components, movable parts, or multiple accessories.

Differences in wood grain, natural coloration, or surface texture may occur because of the characteristics of the material.

Minor natural variations are not normally considered defects when the merchandise remains consistent with its description, intended function, and applicable safety standards.

For returns involving multi-piece playsets, customers should include the components originally supplied with the item.

If a product arrives with broken parts, loose fittings, splinters, sharp edges, or another possible safety issue, please stop using it and notify our support team.

We will review the concern and determine an appropriate resolution based on the circumstances and applicable requirements.

Items With Additional Return Restrictions

Certain merchandise may be subject to additional return conditions.

These categories may include:

• Personalized or customized products

• Merchandise manufactured or prepared specifically for an individual order

• Items clearly designated as final sale

• Clearance products expressly identified as non-returnable

• Other products with specific restrictions disclosed before purchase

Where permitted by law, these products may be excluded from ordinary change-of-mind returns.

Applicable restrictions will be displayed on the product page or communicated during checkout.

Such restrictions do not eliminate mandatory rights concerning defective, unsafe, damaged, or incorrectly supplied merchandise.

How to Request a Return

Customers should contact our customer support team before sending merchandise back.

Email: info@renwicktoys.com
Phone: +1 (303) 617-5210

Please include the following details:

• Full name associated with the order

• Order number

• Product name or description

• Reason for requesting the return

• Photographs when needed to assess damage or another product concern

Our team will review the request and provide return instructions when the merchandise qualifies.

Depending on the fulfillment arrangement, the authorized return destination may differ from our listed business address.

Please do not mail returned products to our Denver business address unless our customer service team specifically instructs you to do so.

Packages sent to an unauthorized location may be delayed or may not be properly identified.

We aim to provide clear return instructions to help customers complete the process efficiently.

Responsibility for Return Shipping

Return shipping arrangements depend on the reason for the request.

When the issue is attributable to Renwick Inc:

If the product was supplied incorrectly, arrives damaged, has a confirmed manufacturing defect, or otherwise requires a return because of an error on our part, we will arrange an appropriate solution.

When the item must physically be returned, we will provide a prepaid shipping label or reimburse reasonable return postage where appropriate.

For changes of mind or personal preferences:

Customers are generally responsible for return shipping costs when returning eligible merchandise because of a personal preference, an accidental selection, or a decision not to keep the item.

Original outbound delivery fees are ordinarily non-refundable for voluntary returns unless otherwise disclosed or required by law.

Any applicable return shipping responsibilities will be communicated during the return authorization process.

Products Arriving Damaged or Incorrect

If merchandise arrives damaged, contains an unexpected item, appears defective, or raises a product safety concern, please contact us as soon as reasonably possible.

For efficient investigation, we encourage customers to report delivery-related problems within 7 calendar days after receiving the package.

When contacting us, please provide:

• The relevant order number

• An explanation of the issue

• Clear photographs of the affected merchandise, if available

• Images of the shipping packaging when relevant

• Details identifying missing, broken, or incorrect components

The suggested seven-day notification period helps us investigate fulfillment and transportation concerns promptly. It is not a deadline that removes legally protected rights for defects or safety issues identified later.

Depending on the circumstances, an appropriate remedy may include a replacement product, replacement component, partial refund, full refund, or another solution available under applicable law.

Customers should retain the original packaging when practical while the issue is being reviewed.

If the merchandise presents a possible safety hazard, discontinue use immediately and keep the item away from children until the matter has been resolved.

Missing Pieces & Accessories

Some wooden toys, creative activity sets, and pretend-play products include multiple interchangeable pieces or small accessories.

If an expected component is absent or an incorrect component was supplied, please contact us with the product details and order number.

We may request photographs or identifying information to help determine the affected part.

Where practical and appropriate, we may provide a replacement component instead of requiring the entire product to be returned.

If a suitable replacement is unavailable, other remedies may be considered based on the circumstances and applicable law.

Products should not be used when an absent or damaged component could create a safety risk.

Refund Review & Processing

Once an authorized return arrives at the designated return location, we will examine the merchandise and confirm whether the applicable return requirements have been satisfied.

Customers will be informed of the outcome of the review.

When a refund is approved, we will initiate repayment through the original payment method used for the purchase, unless another arrangement is legally required or expressly agreed upon.

After the refund has been processed, funds may take approximately 7–14 business days to appear in the customer's account, depending on the bank, payment provider, and payment method.

This is an estimated financial institution posting period rather than a guaranteed timeframe.

Any refund required by law will be initiated within the legally applicable period.

Customers who do not receive an approved refund within the expected period may contact our customer service team for assistance.

Exchanges & Replacement Options

Renwick Inc does not currently provide direct exchanges for ordinary changes in product preference, design, color, or style.

Customers wishing to purchase a different item may request a qualifying return and place a separate order for the preferred product.

This procedure helps ensure that new purchases are processed accurately according to current merchandise availability.

If a product arrives damaged, defective, unsafe, or incorrect, we may arrange a replacement or another suitable remedy without requiring a new purchase.

Replacement availability is subject to the circumstances of the request and applicable consumer rights.

Purchases Intended as Gifts

Products purchased as gifts are generally subject to the same return eligibility requirements as other purchases.

Where a refund is approved, the amount will normally be returned to the original purchaser's payment method.

Refunds are not ordinarily issued directly to gift recipients unless an alternative arrangement is approved or required by law.

Gift recipients may contact us for assistance with damaged or defective products.

A gift receipt, order number, or other reasonable proof of purchase may be requested to help locate the transaction.

Canceling an Order

If you need to cancel an order, please contact our customer service team as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the merchandise has been transferred to the shipping carrier.

Once a package has entered transportation, cancellation or modification may no longer be possible.

Customers may still request an eligible return after delivery under the terms of this Policy.

If Renwick Inc cancels an order because it cannot be fulfilled and payment has already been collected, the applicable amount will be returned to the original payment method.

Any additional cancellation rights required by applicable law remain in effect.

Product Care & Proper Handling

Our products should be used in accordance with their intended purposes, age recommendations, care instructions, and applicable safety information.

Different products may require different maintenance or storage methods.

Customers should take reasonable care to:

• Keep wooden merchandise away from prolonged exposure to water or excessive moisture

• Avoid cleaning products that may damage coatings, finishes, or other materials

• Examine playsets periodically for loose or broken components

• Store merchandise in suitable conditions

• Follow recommended assembly and supervision instructions

• Stop using toys that develop sharp edges, splinters, or other unsafe conditions

Damage resulting from improper use, unauthorized modifications, unsuitable storage, or ordinary wear may not qualify for a standard voluntary return.

These considerations do not remove rights relating to defects, unsafe merchandise, or other matters protected by applicable law.

Your Consumer Rights

Nothing in this Policy is intended to waive or reduce rights guaranteed under applicable federal or state consumer protection laws.

Customers may have additional remedies when merchandise is defective, damaged, unsafe, misrepresented, or not supplied as agreed.

Such matters will be reviewed on an individual basis, taking account of the circumstances and any mandatory legal requirements.

Where applicable law grants customers greater protection than the voluntary return arrangements described here, the relevant legal requirements will prevail.

Changes to Our Return Policy

Renwick Inc may revise this Returns & Refunds Policy to reflect updates to our merchandise, fulfillment operations, customer support procedures, or applicable legal obligations.

The current version will be made available through our website.

Policy changes will not retroactively remove rights associated with previously accepted purchases where prohibited by law.

Returns & Refunds Assistance

If you have questions about a return, refund, damaged product, missing component, or cancellation request, our customer service team is available to assist.

Renwick Inc
Email: info@renwicktoys.com
Phone: +1 (303) 617-5210
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)

We aim to address customer concerns with clear communication and reasonable solutions, helping ensure a dependable shopping experience from purchase through after-sales support.